Refund Policy
Quick Overview
We stand behind the quality of our products. If something is wrong with your order, follow the steps below so we can resolve it quickly.
Return Policy
We accept returns within 7 days of receipt if the delivery packaging has not been opened or if the products are damaged or incorrect. Please notify us and return the box in its original packaging. Products must be untampered, sealed, and in resalable condition; otherwise we reserve the right to refuse the shipment.
If all conditions are met, please ship your products back to us using a registered courier service and we will issue a refund or replacement. Shipping & handling fees are non-refundable.
Refunds
Approved refunds will be done only through the original mode of payment. Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Need Help?
For return and refund assistance, please reach out via the Contact Us page or email support@lubesouq.com with your order number and proof of purchase.
Eligibility for Returns
- Products must be unused, unopened, and in their original packaging
- Return request must be initiated within 7 days of receiving the order
- Items must be in resalable condition with all seals intact
- Original invoice or proof of purchase must be provided
Non-Returnable Items
- Opened or tampered products for safety and hygiene reasons
- Products damaged due to misuse or improper storage
- Custom or special order items
- Clearance or discounted items (unless defective)
Contact
For refund inquiries, contact us at support@lubesouq.com with your order number and details of the issue.